Technical Services
Ensuring your investment is our personal concern
Customer Care
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Maintenance — Training — Support — Repairs: These are the pillars of our service, with which we accompany your KRÜSS instrument throughout its long life cycle. With your needs in focus, we help you get the most out of your investment.
Maintenance & Calibration
With annual calibration and maintenance of your instrument we ensure precise measurements, optimal performance, and long-term reliability in your interfacial analysis.
Training
Our training offer on your KRÜSS instrument is ideal for new users, teams adopting new techniques, or anyone looking to maximize accuracy and efficiency in their surface science workflows. Sessions on your premises or virtually.
Support
With KRÜSS, your investment is backed by superb technical support, providing expert guidance and fast, reliable assistance to keep your analyses running smoothly and efficiently.
Repairs
Our highly skilled technicians are ready to diagnose issues and perform precise repairs in case of damage or malfunction, ensuring your instrument is quickly restored to peak operating condition.
Overview of our services
Take a look at the most comprehensive range of services in our industry.
Set Up & Installation
Don’t lose time and let measuring be the first thing you do with your instrument.
Training
Start your analyses with solid know-how and refresh and deepen it during your instrument’s life cycle.
Maintenance & Calibration
Expect your instrument to be a reliable long-term employee.
Repairs
Your instrument hardly ever stops working. Our service team never does.
Upgrades
Let your instrument and software grow more powerful with new measuring and automation options.
Instrument Rental
Welcome our instrument as a useful guest – for a trial period or to bridge downtimes.
Instrument Qualification
We help you pass every audit with tailor-made IQ/OQ verification and documentation.
Remote Support
Do you face any technical issues and are relying on a quick solution? We will provide direct support from screen to screen.
It is often unnecessary for our support engineers to visit site, as we can help you with most measuring instruments online using Remote support. To do this, we simply set up a secure internet connection to the computer which controls your instrument. In parallel with this, we accompany you through the support process. In this way, we optimize software parameters, and help you to use and update installed firmware and driver versions on request.
You can even dial into one of our engineers’ computers yourself and take a virtual look over their shoulder. This will enable you to view a software simulation, for example, for training purposes. If required, data can also be exchanged in both directions with explicit approval.